Last updated September 2024
Titanomachy Inc. ("Titan" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on TITAN22.COM. We recommend you keep a copy of the TOS for future reference.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 18 years of age, you must let your parent or guardian know about TITAN22.COM's Privacy Policy before you register to use this Site or any of this Site's services. However, we reserve the right to only accept orders from those over 18 years of age.
The TOS are subject to change without prior notice. Please read the TOS and check back often. If you do not agree to any changes made to the TOS, then you must immediately stop using the Site. Any changes to the TOS made after you have placed an order will not affect said order unless we are required to make the change by law.
REGISTRATION
Registration of an account is required to place an order on TITAN22.COM. Upon registering, users are required to provide true, accurate, current and complete personal information in all the given fields of registration. Should any of the submitted registration information change, please e-mail sales@titan22.com to request for revision/s. Registration requirements are subject to change without prior notice.
EMAIL AND SMS MARKETING
TITAN utilizes email and SMS marketing to further improve customers’ shopping experience. By consenting to TITAN’s email and SMS marketing at check out and initializing a purchase, and/or subscribing via our subscription tools – customers agree to receive recurring notifications (for your order, including abandoned checkout reminders), marketing offers, and transactional emails and texts. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving marketing messages and notifications, please contact us at customerservice@titan22.com.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
ELIGIBILITY
In order to make purchases through the Site, the submission of personal information will be required. Customers must provide their real name, phone number, e-mail address and other requested information as indicated in the order forms. Furthermore, when ordering items, the customer will be required to provide payment details. The customer will represent and warrant that the payment details provided upon ordering are both valid and correct. Customers must also confirm that they are the person referred to in the Billing information provided.
The Site is available but not limited to individuals and others who meet the TITAN22.COM terms of eligibility, who have been issued a valid credit card by a bank acceptable to TITAN22.COM, whose applications are acceptable to TITAN22.COM and who have authorized TITAN22.COM to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. TITAN22.COM reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where TITAN22.COM feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
ORDERS
All orders are subject to acceptance and availability.
TITAN22.COM offers products for sale that are in stock and available for dispatch from the distribution center with TPA Operations Corp (Etaily).
Please note that items inside the shopping basket are not reserved until paid for and may be purchased by other customers until such time.
All orders, once made, are non-cancellable and are subject to Returns and Exchange Policies.
A PHP300 cancellation fee will be charged for all cancellation requests, failed deliveries and rejected deliveries. The shipping fee is also non-refundable if the item is already in transit when the cancellation request was made.
All order details and customer information, such as but not limited to, customer name, shipping address, mobile number, product/item, size, quantity, etc are final once submitted and payment is made. Failed deliveries that result from invalid shipping details are subject to a PHP300 cancellation fee and non-refundable shipping fee.
LIMITED RELEASES/QUICK STRIKE ITEMS
Special rules and guidelines may be implemented on high-demand and limited releases to give the general public equal and fair chances to purchase.
// One item per customer rule will be strictly implemented and only credit card payments will be accepted for instant confirmation on the made orders.
// First come, first served policy (this will be based on the timestamp of the order).
// A confirmation email will be sent within 24 hours about your size and shoe allocation.
// All orders confirmed will be shipped out on the next Business day.
// All confirmed orders that were canceled due to size allocation will be processed for refund on the next Business day.
// Verification may be conducted by TITAN22.COM Team, for credit card and PayPal payments.
Any purchases made with the circumvention of security measures, access control system, or other technological measures on an Internet website or online service will not be tolerated. If TITAN believes you are involved in such activities, TITAN reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your order/s, and/or suspend or close your account.
RESERVE (TITAN22.COM)
TITAN22.COM allows reservations for certain products. Upon reservation of an item, an Order Confirmation will be sent out to your email. This Order Confirmation email does not serve as an official receipt. An official Sales Receipt/Invoice will be included with your product/s upon fulfillment. TITAN22.COM has the right to cancel reservations without prior notice. Return and exchange claims for products purchased through TITAN Reserve are subject to approval and availability due to the limited quantity of products. In accordance with the DTI and The Consumer Act of the Philippines, “once a sale is done and the product has no defect, one cannot return the goods nor ask for a refund.”
RESERVE IN-STORE PICK-UP OPTION
Upon release, customers who chose to collect their purchase via store pick-up must present their Order Confirmation and Valid Government ID.
Only the following IDs will be accepted:
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PASSPORT
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DRIVER'S LICENSE
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POSTAL ID
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NATIONAL ID
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UMID
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PROFESSIONAL LICENSE: IBP, NURSING, ENGINEER, ETC
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*For minor's: VALID 2023-2024 SCHOOL ID
Forgery or tampering of any document needed to claim an order will not be tolerated. Should the presented identification card be suspected of forgery or tampering, TITAN reserves the right to take any action against you, including, without limitation, keeping your order/s on hold, canceling your order/s, and/or suspending or closing your account.
Should a proxy be used, a printed copy of Titan’s Letter of Authorization must be presented, along with photocopies of both parties valid Government ID, and the Order Confirmation.
Customers will be notified via email once their order is ready for pick-up at their selected store. Customers are given 7 days to pick-up their order in-store; failure to pick-up by the 7th day will result in an automatic refund less the cancellation fee of P1,500. The refund will be issued in the form of store credit, which may be redeemed via any TITAN retail location. Should the customer wish to have their order refunded, they may send an email request to customerservice@titan22.com.
CANCELLATION FEE FOR RESERVE, DRAW AND LIMITED RELEASE/QUICK STRIKE ITEMS
All order details and customer information, such as but not limited to, customer name, shipping address, product/item, size, quantity, etc, made for Reserve, Draw and Limited Release and Quick Strike items are final once submitted and payment is made.
TITAN maintains a zero tolerance policy for joy reserving, hoarding and reselling activity. All Reserve, Draw and Limited Release/Quick Strike items are subject to a cancellation fee of P1,500 if the order is canceled or delivery is refused by the customer. This cancellation fee serves to ensure that: a) the time and effort put into processing these orders do not go to waste, b) these products make their way to customers who purchase them for actual use. The cancellation fee will be deducted from the customer’s payment once it has been refunded should the request for cancellation be processed.
Shipping Fees for canceled orders are also non-refundable.
Customers will receive a new receipt indicating the charge of the cancellation fee via email. A hard copy of the receipt can be provided upon request.
All orders are subject to TITAN’s Return and Exchange policy should the item delivered be damaged or possess any manufacturing defects.
NO PURCHASE FOR RESALE
TITAN22.COM is intended solely for Titan to sell products directly to end consumers. Therefore, purchase of products for resale is strictly prohibited. Purchase for resale refers to the purchase of product/s by someone who resells, or intends to resell to others. If TITAN believes you are involved in purchase for resale, TITAN reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your order/s, and/or suspend or close your account.
TITAN reserves the right to cancel orders and permanently suspend accounts that are suspected of reselling activity due to the following conditions:
// Order/s with the same delivery address, customer names or variations of the same name, email address and mobile number.
// Order/s originating from the same IP address.
// Order/s that are suspected of Bot Activity.
PRICING POLICY
Prices shown on the Site are in PHP (₱, Philippine Peso) and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised from time to time. The PHP (₱, Philippine Peso) price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Customers purchasing from TITAN22.COM will be charged for the items purchased and shipping costs applicable only.
If the credit card used by the customer is not denominated in PHP or USD, the final price will be calculated in accordance with the applicable exchange rate on the day the credit card company processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once an order has been placed, the customer will receive an email acknowledging the details of the order. This email is NOT an acceptance of the order, just a confirmation that it has been received.
Acceptance of your order and completion of the contract between you and TITAN22.COM will be completed when we email you to confirm that the goods have been dispatched. The sale contract is therefore concluded in the Philippines where our operation center is located and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PAYMENT
Payment can be made by Visa or MasterCard credit cards through PayMongo or any other credit card accepted by PayPal as well as Gcash and PayMaya for e-wallet payments. Payment will be debited and cleared from your account upon dispatch of your order by TITAN22.COM. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to TITAN22.COM, we will not be liable for any delay or non-delivery.
All payments made on TITAN22.COM are received by TPA Operations Corp (Etaily) on behalf of TITAN.
We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using Paypal and/or PayMongo.
To help ensure that your shopping experience is safe, simple and secure TITAN22.COM uses Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
INSURANCE AND DELIVERY
TITAN22.COM ensures each purchase during the time it is in transit until it is delivered to your specified delivery address. Upon delivery, the customer is required to present a valid government ID for validation purposes. A signature for any goods delivered is also required, wherein responsibility for the purchased goods is transferred to the customer. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by TITAN22.COM and transfer of responsibility in the same way.
Please note that all orders are aimed to be dispatched within two (2) business days upon purchase. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, TITAN22.COM are not responsible for any delays caused by destination customs clearance processes.
TRACKING YOUR ORDER
Status of orders can be accessed at this link: https://tracking.golocad.com/. The tracking button can also be found at the bottom of the page. Click the link and input the complete order number (including all the zeros (0’s).
TITAN22.COM will store a record of your transactions for a minimum of one year.
RETURNS AND EXCHANGES
Please see our Returns & Exchanges page for more details.
TITAN LOYALTY PROGRAM
By participating in TITAN’s Loyalty Program, you agree to earn and redeem points based on purchases and activities according to our Program guidelines. Points are non-transferable and must be redeemed within one (1) year of earning. The Program may be modified or terminated at our discretion, and we are not liable for any related issues. For more details on how we use your information, please refer to our Privacy Policy. Participation in the Program indicates your acceptance of these Terms and any updates we may make.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including TITAN22.COM Software and all HTML and other code contained in this Site. All such Content, including third-party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by TITAN22.COM and/or its third-party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy to view Content for your own personal use.
CONTENT
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. TITAN tries to ensure that the information on this site is accurate and complete. TITAN does not promise that TITAN22.COM's Content is accurate or error-free. TITAN does not promise that the functional aspects of the Site or TITAN22.COM’s Content will be error free or that this Site, TITAN22.COM Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed.
NO COMMERCIAL USE
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your Site.
YOUR ACTIVITY
You agree that you will be personally responsible for your use of this Site and all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
THIRD PARTY SITES
We may include hyperlinks on this Site to other websites or resources operated by parties other than TITAN22.COM, including advertisers. TITAN22.COM has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including, without limitation, any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
YOUR RIGHTS
You have certain rights under the law. These include, in the Philippines:
// That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
// Certain remedies if a product is defective; and
// A right to exchange any order for a product within seven days commencing on the day after the date on which you receive it.
Nothing in the TOS is intended to affect these rights.
LIMITS ON OUR LIABILITY
Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above).
If TITAN22.COM breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and TITAN22.COM at the time of you placing your order, and TITAN22.COM dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which are beyond our reasonable control.
COMPENSATION
At our request, you agree to compensate us fully, defend us and hold us TITAN22.COM harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
OUR RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and TITAN22.COM as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of TITAN22.COM, and we shall not be liable for any representation, act, or omission on your part.
NO WAIVER
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
GOVERNING LAW
The TOS together with all our policies and procedures will be governed by and construed in accordance with the relevant Philippine law and the relevant courts of the Philippines will have exclusive jurisdiction.
WEBSITE SECURITY
TITAN22.COM is secured by SSL Encryption. This ensures that the data that is passed from the buyer to TITAN22.COM is safe and secure. Furthermore, TITAN22.COM checks and validates transactions to ensure that the buyer and the credit card owner are one and the same person.